Frequently Asked Questions

How do I return an item?

To create a return, you can log into your account online, click on "My Orders", then select "Return Items". You can then select the items you'd like to return. If you do not have a registered account, please contact one of our Customer Solutions Specialists to set up a Return Authorization for you.

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How do I exchange an item?

While we're unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.

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How do I place an order?

To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the subtotal, you will find our Shipping Calculator. Be sure to correctly choose "business" or "residential," enter your zip or postal code, and then click "Calculate." This will provide shipping costs for the items in your cart. Continue with checkout by selecting "Proceed to Our Secure Checkout" and follow the prompts provided.